Recently AddedToday we have in our workshop a Beko WME7267W washing machine that does not spin, this is a guide to how we repaired the machine.
Although this is a digital display model and should have been displaying an error code, usually E6 or E11 very similar fault codes, this machine did not show any codes at all.
First we disconnected the machine from the mains supply and disconnected the water hose and drain hose, and to make things easier we leaned the machine forward against a wall to make access easier.
We removed the back panel of the machine this is held on by 5 screws once the back is removed we now have access to the motor as we suspect it is the carbon brushes that are causing this problem, the motor is at the bottom which has the belt around the small pulley and also the belt is around the drum pulley, so we know the belt is not causing this particular fault, now we remove the belt being careful as there are some sharp edges.
Next we disconnect the electrical cables going to the motor these are to the left as we look at the motor, now we can remove the 4 bolts holding the motor to the outer tub, these are T40 torx, 2 at the front and 2 at the back which are harder to see and get at, we used a long extension bar on our ratchet to make this easier, once all 4 bolts are removed we could gently pull the motor off being careful not to drop it as its quite heavy.
Once the motor is off we can access the motor carbon brushes which are on the end of the motor, they are in green plastic holders, sometimes they could be black holders attached to the motor with 2 screws and one wire attached, after we remove the screws and wire we can lift the brushes away from the motor to inspect them.
Interestingly it appears one of the brushes has been stuck in the holder and the other one has totally worn down, this is not uncommon, however most of the time they will have worn down evenly until one is totally worn out preventing a circuit through the motor causing the error code or in our case no error code displayed only the machine failing to spin or turn the drum.
We can now fit the new carbon brushes to the motor and refit the motor back in the machine, this is just a reversal of the steps we took to remove the motor, and connect the machine back to the mains supply, water supply and fit the drain hose back into the drain and re test the machine.
Conclusion
Even though the machine was not displaying a fault code like it should have, a little bit of diagnosing the most common issues relating to no spin found the problem.
All repairs should be carried out by a suitably qualified person with the machine disconnected from the mains electricity.
