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We want you to be happy with your order. If something isn’t right, here’s how returns work and what to expect.
This policy sits alongside your legal rights as a consumer. Nothing here reduces the statutory rights you have under UK law, including your right to cancel most online orders and your rights if an item is faulty.
You have 30 days from the day your order arrives to return an item you no longer want. That’s longer than the 14-day minimum required by law, and it’s our own policy on top of your statutory rights.
To qualify for a change of mind refund, the part must be unused and in a resaleable condition (see Condition of returns below). For change-of-mind returns, you cover the cost of sending the item back to us.
Parts must come back unused, with no signs of having been fitted or tested. There’s a practical reason for this. Once a part has been installed or used, we can’t sell it as new again, so we can’t accept it back as a change of mind return.
This comes up a lot with spares. Sometimes a part gets fitted, doesn’t cure the fault, and is then sent back. If the real fault was elsewhere on the machine, the part itself is fine, but it’s no longer new. Please make sure you’ve correctly identified the fault before fitting anything. If you’re not certain, contact us first, and we’ll help you find the right part.
If a part arrives faulty, or we’ve sent you the wrong item, we’ll put it right. We cover the return postage, and you can have a replacement or a refund. Just get in touch and tell us what’s happened.
Electrical and electronic parts follow the same condition rule. Once they’ve been fitted and used, they can’t be resold, so they can’t be returned due to a change of mind.
There’s an added risk worth knowing about. If the original fault on your machine hasn’t been found and fixed, fitting a new electrical or electronic part can damage or blow it straight away. A part that’s failed this way has been damaged by the machine’s underlying fault rather than by a manufacturing defect, so it isn’t covered as faulty. If you’re unsure what’s causing the problem, please ask us before you fit anything electrical.
Get in touch first so we can log the return and give you what you need.
Email: sales@dpdomesticspares.com Phone: 01246 474779
Once we’ve received the item back and checked that it meets the terms above, we process refunds within 48 hours. Refunds go to your original payment method.
30 days from the day your order arrives. The part needs to be returned unused and in a resalable condition.
For a change-of-mind return, you do. If the part is faulty or we sent the wrong item, we cover it.
Not as a change-of-mind return. Once a part has been installed or used, we can’t sell it as new again, so we’re unable to take it back. This applies to electrical and electronic parts too.
If it’s been fitted or tested, no, because it’s no longer new. This is usually a sign that the fault is elsewhere on the machine. If you’re not sure what’s wrong, contact us before you buy or fit anything, and we’ll help you find the right part.
Get in touch, and we’ll put it right. We pay the return postage, and you can choose a replacement or a refund.
Once we’ve received the item back and confirmed it meets our returns terms, we process the refund within 48 hours to your original payment method.
Email sales@dpdomesticspares.com or call 01246 474779, and we’ll log it and tell you what to do next.
DP Domestic Spares is a trading name of Spares Direct 2 U Ltd, registered in England and Wales under company number 07671015.
Registered office: 10 Ludham Close, Chesterfield, S41 8SB Trading address: Unit 14, The Clocktower Business Centre, Chesterfield, S43 2PE VAT number: 175747861
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